General Terms and Conditions (GTC)

Lulu Amani by Kasper
Sole Proprietorship · Klarastrasse 2, 4600 Olten, Switzerland
Owner: Alexander Kasper
Phone: +41 77 410 71 77
E-mail: contact@luluamani.ch
UID / CHE-number: CHE-263.880.785
Effective date: October 2025

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed via the online shop Lulu Amani by Kasper as well as to individual orders placed via e-mail, social media, or other communication channels. By placing an order, you agree to these terms. Deviating agreements are only valid if confirmed in writing.

2. Offer and Product Presentation

All jewellery pieces by Lulu Amani by Kasper are designed, created, and manufactured in our own atelier. Each design arises from a combination of traditional craftsmanship, modern production techniques, and high-quality materials.

Gemstones

Our gemstones come from responsible sources. Natural inclusions, growth features, fine fissures, or colour nuances are characteristic authenticity features of genuine stones and do not constitute defects, but rather express their natural origin. Some gemstones may be oiled or heat-treated for quality reasons – an industry-standard, permanently stable procedure that enhances the beauty of the stone without diminishing its value.

Metal Surfaces

All jewellery pieces are carefully polished, satin-finished, or textured. Slight artisanal marks, minimal texture differences, or fine polishing lines are typical of handcrafted production and are not grounds for complaint. The silver alloys we use contain germanium, which makes them particularly resistant to tarnishing. Over time, a fine gold- to champagne-coloured patina may form – a natural process of precious metals that makes each piece appear lively and individual.

Differences in colour and brightness between product images and the original pieces may occur due to lighting, screen display, or reflections and do not constitute a defect. Minor production tolerances in shape, weight, or proportions are due to craftsmanship and may occur.

Made-to-measure or custom pieces are produced exclusively upon request.

3. Prices

All prices are quoted in Swiss francs (CHF). Lulu Amani by Kasper is not subject to VAT according to Art. 10 of the Swiss VAT Act (MWSTG); therefore, no VAT is shown or charged. Price, material, and exchange rate changes are subject to change without notice. Shipping costs are displayed at checkout according to region. For foreign currencies, billing is carried out in CHF; the conversion is based on Shopify’s exchange rates.

4. Orders and Conclusion of Contract

By submitting an order via the online shop, you make a binding offer to purchase the selected products. The purchase contract is concluded upon receipt of payment.

For custom or made-to-measure pieces, a deposit of 50% of the sales price is due upon order placement. The remaining 50% is payable before dispatch of the goods. Lulu Amani by Kasper reserves the right to cancel orders in justified cases (e.g. pricing errors, lack of availability, or suspicion of misuse). Any payments already made will be fully refunded in such cases.

5. Payment

Payments are made exclusively via the payment methods offered in the shop (Shopify Payments, Stripe, and others). Payment by invoice is not available. For direct orders via e-mail or social media, bank transfer or TWINT may also be agreed upon. All transactions are processed via certified, encrypted payment providers.

6. Delivery and Shipping

Shipping is carried out via Swiss Post or international partner services.

Stock items: Dispatch within 2 – 5 business days
Made-to-order pieces: Delivery time approx. 2 – 4 weeks, depending on workload and waiting list.

All parcels are shipped with a tracking number. Within Switzerland, each shipment is automatically insured up to CHF 500. For international deliveries, the liability conditions of the respective postal or shipping service providers apply.

Shipping costs are fixed by region and displayed during checkout. Customs duties, taxes, and import charges outside Switzerland are borne by the customer.

7. Retention of Title

Goods are dispatched only after full payment has been received. Until then, the goods remain the property of Lulu Amani by Kasper.

8. Returns and Warranty

Returns: Possible within 14 days of receipt, provided the goods are unworn and in their original packaging.

No returns for custom-made or personalised items.

Warranty: In the event of product defects or material defects, a replacement or repair will be provided.

Complaints must be submitted via the complaints form provided in the shop, including meaningful photos. The statutory warranty under Swiss law remains unaffected. Return shipping is at the customer’s expense, except in the case of incorrect delivery. Damage caused by improper use, normal wear and tear, or interference by third parties is excluded.

Resizing of custom-made pieces or one-of-a-kind pieces is not offered.

9. Care and Disclaimer

Please refer to the care instructions on the separate “Care Instructions” page. Lulu Amani by Kasper accepts no liability for damage resulting from improper care, cleaning, or storage.

10. Data Protection

The protection of your personal data is important to us. Information on the collection, processing, and use of personal data can be found in our Privacy Policy, which forms part of this agreement.

11. Copyright

All designs, product images, 3D renderings, visualisations, videos, texts, and content of this online shop are protected by copyright and are the property of Lulu Amani by Kasper. Any use, reproduction, or distribution without express written consent is not permitted. The brand development of “Lulu Amani” is in progress; all rights to the name and designs are reserved.

12. Liability

Lulu Amani by Kasper is liable only for damage caused by intent or gross negligence. No liability is accepted for indirect damage, loss of profit, or consequential damage. No liability is accepted for wear damage, scratches, loss of stones, or damage caused by falls or impacts.

13. Language

The German version of these GTC is authoritative. Translations into other languages are provided for convenience only; in the event of discrepancies, the German version shall prevail.

14. Online Dispute Resolution (EU Customers)

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in a consumer dispute resolution procedure.

15. Applicable Law and Place of Jurisdiction

Swiss law applies exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Olten, Canton of Solothurn, Switzerland.

16. Contact

Lulu Amani by Kasper
Owner: Kasper [Lulu Amani]
Olten – Solothurn – Switzerland
Email: info@luluamani.ch
(UID CHE-263.880.785)

Notice

Lulu Amani by Kasper is a Swiss small enterprise within the meaning of Art. 10 MWSTG and is not subject to VAT. All prices are final prices without VAT being shown.