Versand

Shipping Policy

Lulu Amani by Kasper
Sole Proprietorship · Klarastrasse 2, 4600 Olten, Switzerland
Owner: Alexander Kasper
Phone: +41 77 410 71 77
E-mail: [email protected]
UID / CHE-number: CHE-263.880.785
Effective date: October 2025

1. Shipping & Delivery Times

All jewelry is carefully handcrafted in our Swiss atelier.

Ready-to-Ship Items

In-stock items are usually dispatched within 1–3 business days.

Custom Orders (Made to Order)

Custom-made pieces require 3–4 weeks production time.
This timeframe depends on our casting schedule, design complexity, polishing work, and any final adjustments.

If gemstones must be specially sourced or ordered for your piece, additional time may be required.
Should this occur, we will notify you promptly with an updated delivery estimate.

Estimated Delivery Duration (after dispatch)

  • Switzerland: 1–3 business days
  • Europe: 3–8 business days
  • International: 7–14 business days

Delays caused by customs, weather, or courier services are outside of our control.

2. Shipping Methods & Costs

We ship using trusted carriers such as Swiss Post or DHL.

Shipping costs are calculated at checkout based on destination and order value.
High-value orders may include:

  • Tracking
  • Insurance
  • Signature on delivery

3. Customs & Import Fees (International Orders)

International customers are responsible for any customs duties, VAT, import taxes, or handling fees required by their country.
These charges are not included in the checkout price.

4. Shipping Address Accuracy

Please ensure that the delivery address provided is correct.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

If a parcel is returned to us due to failed delivery attempts or being unclaimed, reshipping costs will be charged to the customer.

5. Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of receipt.
Please include clear photos of the external packaging, the jewelry box, and the item itself so we can assess the situation and provide a swift solution.